Support Policy

My System Of Growth provides support to help MedSpa clients use and operate their system effectively. This Support Policy outlines what is included, what is excluded, and how support is delivered.

1. Support Included

Support is intended to address technical issues and questions related to the functionality of the system, including:

• Access or login issues
• Basic navigation and use of the CRM
• Functionality of automations, pipelines, and workflows
• Calendar and booking system behavior
• AI assistant responses and configuration issues

2. Support Not Included

Support does not include services outside the scope of system functionality, such as:

• Custom marketing strategy or campaign planning
• Copywriting or full redesign of funnels and pages
• Building new custom automations beyond the agreed setup
• Ongoing staff training or consulting services

3. Support Availability

Support is provided during standard business hours and may be delivered through email, ticketing system, or scheduled calls, as specified in the client’s onboarding materials.

4. Misuse of Support

My System Of Growth reserves the right to limit or terminate support for clients who misuse support channels, behave abusively, or repeatedly request services outside the scope of this Support Policy.

5. Acceptance

By using the system, the client acknowledges and agrees to this Support Policy and understands the boundaries of the support provided.